Business & Entrepreneurship

Your market shrank. The one next door didn't

When local demand drops, the instinct is to fight harder for what is left. There is another way out that almost nobody considers, and for several kinds of business it takes no move and no investment.

Kiin Hub chart with two columns: on the left what requires the customer to be here, on the right what can be delivered at a distance

When local demand drops, the instinct is to fight harder for what is left. There is another way out that almost nobody considers, and for several kinds of business it takes no move and no investment.

If you run a business in the Riviera, you have seen this year what everyone else has seen: customers take longer to decide, they compare more, and some months they simply do not show up.

The natural response is to squeeze. Drop the price, push more promotion, work more hours for the same money. And sometimes it works for a month.

But there is a question almost nobody asks, and it changes the whole picture: does what you sell have to be sold here?

For a lot of businesses the answer is no. And that is the way out nobody is looking at.

Start by separating what you tie to the place

Every business has two halves. What needs the customer physically here, and what does not.

A restaurant needs the diner at the table. A repair shop needs the car on the lift. A hotel needs the guest in the room. That is tied to the territory and there is no way around it.

But plenty of other things are not, and that is where almost nobody looks:

Anything you deliver by email or through a screen. Design, bookkeeping, advisory work, copywriting, programming, editing, translation, drawings, analysis, online training.

What you teach. If you know how to do something well, that knowledge sells to someone in Guadalajara or Bogotá exactly the way it sells to someone here.

And what you make, if it ships. If you produce something physical that survives a shipment, your market was never only Playa. It was only Playa out of habit.

Make the list for your own business in two columns. The second one is almost always longer than you expect.

Why this matters now and did not before

For years there was no need to think about it. The local market grew on its own, new people arrived every month, and going after clients in another city was extra work with no reason behind it.

That changed. What used to be a curiosity is now a way to spread the risk.

A business that sells only here depends entirely on how the Riviera does. One that sells part of what it does elsewhere has a floor that holds when tourism drops.

This is not about leaving the local market. It is about not depending on it alone.

What you do need in order to sell outside

Less than it looks like, but not nothing.

Being able to explain what you do without being seen. This is the filter that decides it. Here you sell because people know you, because someone recommended you, because they watched you work. Outside nobody knows you, so your offer has to hold up in writing.

If you cannot say in three lines who you help and with what problem, the outside market does not open. Not for lack of a channel, but because there is nothing to show.

Being able to get paid at a distance. Bank transfer, payment link, electronic invoicing. Most people already have this solved without noticing.

And being able to deliver without being there. If your service depends on you being in the room, it does not travel. If it depends on what you produce, it does.

Where to start, without spending

With the clients you already have who no longer live here. Almost every business in the Riviera has a few: the one who moved, the one who came every season and stopped coming, the one who bought an apartment and went back to their own city. Those people already know you and already trust you. It is the shortest sale there is and it needs no introduction.

Write to them. Tell them you now work at a distance, and exactly what you can do for them from here.

With the chambers and professional associations in your field. You are already in one, or you know someone who is. Most of them have a national footprint and directories where your counterparts in other cities look for suppliers. There you are not competing against the world, you are competing inside a group that already counts you as one of its own.

And with whoever is already looking for you without you knowing. If you have a website or a listing online, check where your visits come from. It is common to find people in other cities asking about something you offer, with nobody ever answering them.

What to watch out for

The price is not the same. Selling outside does not mean charging what you charge here. In some markets you will be able to charge more, and in others you will be up against someone with lower costs. Find out before you quote.

And invoicing to another state or another country has rules. None of them is complicated, but it is better to sort them out before the first sale rather than after. If you are going to charge in dollars, check how much you lose in fees before you set the price.

The part nobody says

This does not work for everyone, and that is worth saying.

If your business is a storefront with a counter, your market is whoever walks down your street. If you sell in-person service by the hour, your limit is your calendar. For those cases the answer is not selling outside, it is a different conversation.

But if part of what you do fits in an email, a file or a call, right now you are leaving out a market that never heard about the low season in the Riviera.

This week's exercise

Take a sheet of paper and write everything your business sells in two columns. On the left, what requires the customer to be here. On the right, what does not.

Then, from the right-hand column, pick one thing. The one you do best and the one that is easiest to explain without being seen.

That is where you start. And you do not need more than that to try it.


At Kiin Hub we have the Mesa Kiin: putting your case in front of people who know different things. Tax and accounting, labor, value proposition, process and technology. If you want to work out which part of your business can be sold outside, bring it and we will go through it.